Cancellation terms & conditions
Your reservation can be cancelled free of charge up to six days before your guided tour. If you cancel the visit later, we will send you an invoice for the guide’s/guides’ expenses.
If you have to cancel your reservation less than six days before your visit due to unforeseen circumstances (severe weather conditions or public transport strikes), we shall charge only 50% of the guide’s/guides’ expenses.
If you cancel on the day itself, the full fee for the guide will be invoiced, even in the case of unforeseen circumstances.
Entrance fees are never invoiced in case of cancellation.
Terms & conditions of changes
You can change your reservation free of charge up to six days before your guided tour. If you wish to make a change after this period and it does not correspond to the availability of the guide(s), the expenses of the original guided tour will be invoiced, as well as the guided tour of the guide(s) who will show you around at the new time.
If the guide(s) is/are available at the time to which you wish to change your reservation, no extra costs will be charged.
In case of changes in your planning we cannot guarantee that our guide/guides is/are available at the new time you chose. The possibility of organising your visit depends on the availability of our guides.